Refund policy

Products purchased from the site can be returned for a full refund within 30 days from the date received. The returned package must be shipped out and in transit within the 30 days.

You have a legal obligation to take reasonable care of products while they are in your possession, and you must return them in the same condition in which you receive them (except to the extent reasonably necessary to examine them). This includes the following guidelines: 

• Products should be returned unused and undamaged with their original and secure packaging included.
• Personalized or customized items are final sale and can not be exchanged or refunded unless there is a verifiable manufacturing defect.

If you fail to comply with the above obligations (including the conditions of return), the returned product will be rejected and a refund will not be issued. The product will then be returned to you free of charge.

You are responsible for paying 100% of the return shipping costs using the provided return shipping label.

We do not collect any restocking fees on returned items.

Refunds may only be issued in the same form as original payment.

THE RETURNS PROCESS

To initiate a return, please email whatsup@fruityhollow.com with the subject title "RETURN REQUEST". You must provide your order number and shipping address zip code or email address.

Items within the 30 day return window will be eligible to be returned. We kindly ask you to provide feedback on the reason for your return.

After completing all steps, a return shipping label will be provided to you via email.

It is the customer’s responsibility to arrange drop-off or pick-up services for the return shipment. The return package must be in-transit within 30 days after it is originally received.

To ensure the safety of the merchandise during shipment, please use the original shipping boxes and packaging.

If your return meets all guidelines upon receipt, we will process your return and a refund will be issued in the original payment form. Please note you are responsible for 100% of the return shipping costs which will be automatically subtracted from your total refund. 

ORDER MODIFICATIONS AND CANCELLATIONS 

If you need to modify or cancel your order, please contact us at whatsup@fruityhollow.com. Please note that once you have received a notice that your shipment has been dispatched, it will no longer be eligible for cancellation or modification.

Please view our TERMS OF SERVICE page for more information regarding order cancellation.